We are excited to announce the launch of our new and improved help center, designed to enhance your support experience and streamline the resolution of your requests! This revamped platform aims to provide you with easier access to resources, faster solutions, and overall improved support services.
What's New?
Our new help center boasts several enhancements to make your support journey smoother than ever before:
- User-Friendly Interface: Navigate through our intuitive interface, making it easier to find the information you need.
- Knowledge Base: Access to announcements, articles, FAQs, troubleshooting guides, and tutorials to address common issues and questions. While this is currently limited, this will continue to grow and improve over time.
- Streamlined Ticketing System: Submit and track support requests with enhanced efficiency, ensuring your concerns are addressed promptly.
- Personalized Recommendations: Receive tailored suggestions based on your request history and preferences, facilitating proactive problem-solving.
How to Get Started:
- Explore the Knowledge Base: Search for answers to your questions in our knowledge base. There are limited articles currently available, however, this will grow in time to help answer common questions.
- Submit a Request: If you can't find the answer you need, don't worry! Simply submit a support request via any of the "Submit a request" links, and our dedicated team will assist you promptly.
- Viewing Requests: Once you're logged you can see any requests created in the new Help Center under your user's drop-down via the Requests option.
- Provide Feedback: We value your input! Help us improve our services by providing feedback on your experience with the new help center in our survey here: https://forms.gle/pfi1a3uoWA3MaaQj9
Accessing the Help Center:
To access our new help center, simply visit https://support.eboundhost.com or click the "eBoundHost Help Center" link in the existing portal.
Submitting a request requires being signed in. You'll notice a few different options for signing in.
- The "Continue with JetRails Account" uses single sign-on (SSO) via the JetRails/eBoundHost Portal (https://portal.eboundhost.com). This is a secure and easy method using your original account with the JetRails/eBoundHost Portal to access the new Help Center. It is only recommended to use this option if you are the primary account holder.
- Using a Help Center account is ideal for additional contacts, sub-users, developers, and partners. If you don't already have an account, use the "Sign up" link next to "New to eBoundHost?".
You can view tickets submitted via the legacy support system at any time via the Menu option "View Legacy Tickets". Please note, that any updates or changes to tickets in the legacy support system will not be received by our team. Please ensure all new requests are submitted via the new Help Center.